The purpose of asking the 7 questions is to see what requires improvement within the business. By asking the seven questions regularly, a business owner can move past their own biases and identify the gaps in their own knowledge and determine where they need assistance.read more
Using data in marketing and profit are intrinsically linked. A study by McKinsey and Company shows how businesses that have used big data and analytics have five to six per cent high productivity and profitability.read more
We are spending more time than ever online. A recent study of UK consumers found that the average person spends more than 24 hours online every week.read more
Marketing Cloud is the marketing platform of Salesforce’s Customer Relationship Management (CRM) system that primarily assists small and medium enterprises (SMEs) get the most from their marketing efforts by better segmenting audiences and helping them improve engagement.read more
If you have been in business for the past few years, you have probably heard the term ‘customer experience’. It’s time to discover what the new sales and marketing buzzword really means.read more
We are excited to see some new integrations and productivity enhancements in latest Salesforce Marketing Cloud release that went live on April 21, 2018, especially the added ability to publish directly to Instagram from Social Studio!read more
Everybody wants to deliver customer experience leadership. Some believe they are, many don’t realise they are not and still many don’t realise it truly is within their grasp.
It is possible for any team to transform their organisation through building a world class customer experience.
I’m going to cover the barriers that hold organisations back, the behaviours leaders exhibit and a summary of the Blirt services to help achieve customer experience leadership.read more
In today’s continually evolving world, it’s crucial that your business evolves as well. Learn what digital transformation consulting can do for your business.read more
Keeping your digital business on the cutting edge is critically important. See how creating omnichannel customer experience can accomplish this.read more
Understanding your customer base is a wonderful way to boost your business. Click here to explore the benefits of an elite customer research strategy.read more
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