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Customer Experience

customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. This interaction is made up of three parts: the customer journey, the brand touchpoints the customer interacts with, and the environments the customer experiences (including digital environment) during their experience.

Overcoming Barriers to Deliver Customer Experience Leadership

Everybody wants to deliver customer experience leadership.  Some believe they are, many don’t realise they are not and still many don’t realise it truly is within their grasp.

It is possible for any team to transform their organisation through building a world class customer experience. 

I’m going to cover the barriers that hold organisations back, the behaviours leaders exhibit and a summary of the Blirt services to help achieve customer experience leadership. 

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